FAQ

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FAQ Runners

To become a member, you need first to create an account, from our homepage click on “CREATE AN ACCOUNT” button and then choose "I am a runner". If you have already an account, log in by clicking on "Sign in" then on your “My Runner Space” in the dropdown list clicking over your log in username and then go to “BECOME A MEMBER”.

Your ITRA points history is available on your runner account. Log in your account and click here: https://itra.run/RunnerSpace/Index 

Log in and click on “My Runner Space” and then on “Race results”.

When a runner has taken part in a trail race, the race organizer can upload his results of the race (at no cost) to his organizer space so that we can publish them.

Uploading the results is the responsibility of the race organizer.

Once the result has been published, a runner file is created.

There are a number of reasons why you may not be able to find your file or that a result does not appear in your profile:

- The race is not registered in our website? Please check our calendar
- You were omitted from the result list filed by the race organizer? Please contact directly the race organizer and ask him to update his result file.
- The organizer has not uploaded the result file into his account? Check the results here or wait a few more days or contact the organizer.
- Your surname or first name, your date of birth and/or your nationality have been wrongly entered, resulting in the creation of a new runner file. You can manage all your results from here : https://itra.run/RunnerSpace/MyAccount?manageresults

If your score is shown as "not yet available", it means that the score has not yet been calculated.

Our statistician audits the listed races manually to check that the results are consistent. This final audit takes time and is the reason for any delays you may encounter between the publication of the results and of the scores for the race.

Please note that we process and publish results and scores in the following order:

"Elite" races (in order to update the world rankings); ITRA member races; Races with a large number of participants; and dependent on the date when the results are submitted to us, not the date of the race.

We apologize for any delay and, to the best of our ability, endeavor to ensure that your records are updated as quickly as possible

The individual scores for the runners in this race may not yet have been computed (see tab "Statistics" on your profile page - if this still shows "not yet available", the calculation has not yet been done).

The result does not appear in your profile on itra.run because this page lists only your 5 best performances from the last 36 months according to the ITRA score.

The result that you are looking for has a lower score and is therefore not shown in your profile but does appear in your Track record.

To view all the results, click on the "Race Results" on your profile page.

This option is available only to holders of an ITRA account that is linked to the profile in question.

If necessary, carry out the steps given below for merging results.

You can solve any problems with respect to the results displayed in your profile, by creating an ITRA account and linking it to your profile.

To manage all your results, please click here : https://itra.run/RunnerSpace/MyAccount?manageresults

If you do not find a (file/page?) with your name, try searching by inverting your surname and your first name or by not entering your date of birth or nationality.

If you know the race, you can search by race.

Once your application has been approved, all your ITRA points and results will appear in one profile.

As soon as your ID document will be uploaded and validated, you will be able to solve any problems from your ITRA account.

Uploading your ID document will allow you to:
1) Merge existing duplicate profiles that correspond to your profile.
2) Delete a result that is not yours but appears in your profile.
3) Add a result that appears on another profile (i.e. that is not yours).

Once your request has been approved, all your ITRA points and results will appear in one profile.

The result may already be linked to another ITRA account (one you set up earlier?). If this is the case, contact us by email at contact@itra.run

It is also possible that we could not verify that the result to be linked is yours because of inconsistencies in the information supplied.

Try uploading an ID to your account in order to validate your identity, then repeat the linkage request.

To verify your identity and upload your ID click on “My Runner Space” and then click on “My Account” and scroll down and click on “Verify your identity”.

If your request is still not accepted, contact us by email (contact@itra.run) with your username (ITRA account) and details of the profile to be linked. Please also attach proof (diploma or certificate) of your result in the race in question.

The validation of the request for "linkage" may take a few days.

Once this has been done, you will have access to all your results.

Remember also to download an identity document into your account in order to validate your identity and have a full access to the management tool of your runner profile.

You can verify your identity here : https://itra.run/RunnerSpace/MyAccount

To take out a runner insurance, you must be have an up to date membership.

To purchase the runner insurance, click here !

The General Conditions of Insurance can be found below:

Annual Contract: https://itra.assurinco.com/themes/itra/cgv/ITRA_Contrat_Annuel_4433_en.pdf

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